HSBC Manager Customer Information Management in Arlington Heights, Illinois

Provide strategic and tactical information systems support across the organization. Interface with portfolio managers and vendors to determine immediate information requirements, anticipate future needs and drive infrastructure development. Ensure proper monitoring and testing for system accuracy, accessibility, stability and security in support of current and future business initiatives. Complete the integration of external and internal data to support marketing and risk management analytics. Identify areas of need, develops support to generate incremental value for the organization. Interface with the business unit to define objectives and requirements and develops requirements into a format that allows a technical solution to be created and implemented. Ensure the content and effectiveness of the information infrastructure including the Oracle and SAS data marts, Reporting and Access Tools and the quality and accuracy of the content. Develop project plans and executes data mart development assignments. Solve technically complex programming projects in assigned area. Translate loosely defined business problems into a set of objectives, criteria and logical specification so a programming solution can be developed. Create and maintain country level project plans aligned with global initiatives and project plans. Provide direction and apply strong IT Project Management skills across moderate to highly complex data information projects using various methodologies; such as Agile Scrum, RUP and Waterfall. Work with cross functional team members and offshore resources. Manage the BI dashboard country wide initiatives which utilize a variety of technologies such as SAS, QlikView, Hadoop, Unix etc. Monitor & document project risks and issues at a country and global level. Track and report the time resources are working on projects. Work with HSBC IT to perform software system selection and procurement, software system implementation, and technology enabled business process improvement. Develop, test and write highly complex application programs, queries and profiles according to specification. Jointly develop business requirements with business analysts. Code, test, debug create documentation and implements solutions. Develop tables, code and code libraries that can be shared by analysts across the business unit to increase accessibility to data marts. Develop cost-effective code for assigned projects. Ensure maintenance of generated programs, queries and profiles to make certain organizational computer and information resources are leveraged efficiently. Identify and develop new data sources for use throughout the organization. Develop data source, stage for immediate use, design a process or plan for integration into overall infrastructure and manages integration to completion. Develop the information required to manage the customer relationship, employ in the decision engine and leverages information in all channels of customer contact management process.

Bachelor’s degree in Information Systems, Computer Science, Mathematics, Statistics or related field plus six (6) years’ related experience. Experience to include: development or coding using SAS, SQL, JAVA or other query language. A MASTER’S DEGREE WILL BE CONSIDERED TO BE THE EQUIVALENT OF 2 YEARS RELATED EXPERIENCE.

Job: *Information Security

Title: Manager Customer Information Management

Location: Illinois-Arlington Heights

Requisition ID: 00009W8U