BI Incorporated (A GEO Company) Customer Service Representatives - 88353 in Aurora, Illinois

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BI Incorporated is the largest provider of GPS, alcohol and RF technology and services in the United States. BI offers a full continuum of monitoring technologies and related supervision services for parolees, probationers, pre-trial defendants, and illegal aliens involved in the immigration process. Our innovative products and services assist more than 1,000 agencies nationwide. BI is part of The GEO Group's GEO Care division. GEO Care delivers accountability and change for correctional agencies seeking flexible solutions that enhance public safety and contain costs. GEO Care is the leader in technology, programming, and innovation, offering comprehensive approaches to manage, rehabilitate, and treat adults and youth in community corrections and immigration proceedings.

BI Incorporated is currently looking for qualified individuals to work as Correctional Specialists (Customer Service Reps) in our completely updated and remodeled Aurora, IL facility. These are entry-level customer service positions starting at $10.75/hr. However, employees have the potential to earn up to the equivalent of $15.43/hr. or more with our Pay For Performance (PFP) bonus opportunity! Employees are eligible to begin earning PFP starting the month after completing new hire training.

***PREMIUM PAID FOR BI-LINGUAL (English/Spanish)***

***SHIFT DIFFERENTIAL FOR 3rd SHIFT (for shifts starting after 9pm)***

We are currently hiring for a variety of shifts, including over-nights. All positions are full-time. Qualified candidates must be available to work weekends.

Our Correctional Specialists enjoy a variety of OUTSTANDING benefits including:

+ Generous Paid Time Off (PTO) - Start earning three (3) weeks off in your first year!

+ Eleven paid Company Holidays

+ Tuition reimbursement

+ 401(k) with company match

+ Employee Stock purchase plan

+ Employee Discount Programs - (Metlife auto insurance, auto buying, car rental, cell plans, computers and movie tickets)

+ Pre-tax premiums - reduces taxable income!

+ Medical insurance on the first of the month, after only 30 days!

+ Dental and vision coverage

+ Flexible spending accounts (Pre-tax plan!)

+ Basic Life/AD&D Insurance

+ Additional Life/AD&D Insurance

+ Short Term Disability (STD)

+ Long Term Disability (LTD)

+ Voluntary Accident Insurance

+ Voluntary Critical Illness

+ Voluntary Whole Life Insurance

+ Legal program - Legal Club of America

+ Aflac

+ Employee Assistance Program (EAP)

+ Wellness Program

+ Direct deposit

+ Nationwide career opportunities

+ Free coffee

+ Free filtered water (room temperature & ice cold)

+ Free popcorn

+ Taco Truck Fridays

Fun events, food events and celebrations throughout the year


This position communicates through inbound and outbound telephone calls from consumers to answer questions and resolve problems. The position uses a computerized system for tracking, information gathering, and trouble-shooting issues to provide high quality customer experience.

Primary Duties and Responsibilities

+ Communicates through inbound and outbound telephone calls from consumers to provide answers to questions and resolve problems..

+ Accurately documents and updates records in required systems.

+ Provides a timely responses to ensure customer satisfaction.

+ Understands all programs, systems, and procedures necessary to perform job effectively.

+ Where applicable, communicates with customer to attemp to bring resolution to unpaid accounts.

+ Communicates feedback and progress to management.

+ Maintains diplomacy and tact when dealing with upset or escalated calls.

+ Escalates customer complaints and/or calls through the appropriate channel to management.

+ Provides feedback to management concerning possible problems or areas of improvement.

+ Makes recommendations to implement improved processes.

+ Perform other duties as assigned by management.

Minimum Qualifications

+ Must be 18 years of age or older to apply.

+ High School Diploma or General Educational Development (GED)certificate.

+ Previous customer service and/or call center experience preferred.

+ Bi-lingual (Spanish) a plus.

+ Ability to maintain the highest level of confidentiality.

+ Proficient personal computer skills, including Microsoft Office.

+ Excellent interpersonal, written, and oral communication skills.

+ Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

+ Knowledge, understanding, and compliance with the Company's policies and procedures.

+ Ability to work in a team fostered environment.

+ Ability to work in a multi-tasked environment.

+ Ability to prioritize and organize work.

+ Ability to adapt to a flexible schedule.