Kforce Bilingual Help Desk - 2nd Shift in Chicago, Illinois

Kforce has a client in Chicago, IL that is seeking a Bilingual Help Desk - 2nd Shift.Key Activities:

  • Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities

  • Documents, tracks and monitors the problem to facilitate a timely resolution

  • Relies on established guidelines and instructions to perform daily job functions

  • Works under immediate supervision

  • May require an Associate's degree or higher; concentration in Information Systems, Computer Science, or comparable field and 1 - 3 years' experience

  • Minimum of 2 years of technical support experience providing support for MS Office, MS Exchange, and MS Windows

  • Exceptional verbal and interpersonal skills required; excellent written and organizational skills a must

  • Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer-focused environment

  • Ability to maintain confidentiality with information or items as required

  • ServiceNow experience a plus, but not mandatory

  • Familiarity with the fundamental principles of ITIL a plus, but not mandatory

  • Fluency in Spanish is highly recommended as well as other languages

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00