JPMorgan Chase CIB Oversight & Control - CIB Oversight and Control - Cross Border Front Office - Associate - Chicago in Chicago, Illinois
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The CIB Cross Border Program is responsible for developing formal and consistent Cross Border processes and controls across the CIB related to the Banks international activities. These processes need to ensure that activities are consistent with global requirements and minimum corporate standards, and in compliance with local law, rules and regulations. This is a Firmwide initiative which has a Wholesale component that entails establishing a Global Cross Border framework which includes a library of country specific rules, control processes, monitoring processes and technology solutions designed to identify and mitigate Cross Border risk in the distribution of products and services. These procedures will ensure that activities are consistent with global requirements and in compliance with local laws, rules and regulations.
The Cross Border Program team work within an exciting and busy environment managing ever- changing regulations and controls in order to facilitate correct monitoring, review and reporting of CIB Cross Border activities. This work is combined with the ongoing education of CIB Front office employees of the Cross Border activity rules in conjunction with the team’s Legal and Compliance partners and the relevant LOB’s Business Control Officers (BCO’s).
An enthusiastic, confident, client service focused and friendly person is required to work on the newly established Cross Border Program Client Service team. They will be responsible for responding to CIB Front office personnel’s queries in relation to all Cross Border Travel enquiries. They will act as the first interface of the Cross Border team providing help and guidance to employees who are experiencing issues with navigating through the systemic and procedural controls. This person will also be on point to the LOB’s BCO’s to provide Cross Border Activity knowledge in order to facilitate an enhanced service to the LOB’s in relation to all Cross Border activities.
Provide comprehensive responses to employees in relation to their travel related queries including travel bookings, issues with FTC, CBM affirmations
Ensure all queries are responded to within the agreed SLA.Provide Level 1 support to the Business areas on all Cross Border related enquiries
Create and distribute appropriate MIS in relation to the volumes of queries received, number of chasers and number of outstanding queries
Provide specific rationale/reasons for volumes of enquiry chasers and outstanding queries
Create appropriate Regional/Global trending information as required
Support Technology enhancements with provision of user testing and post implementation verification
Support Global Cross Border Program deliverables where applicable
· E xperience in Financial Services, Operational Risk Management, Control Oversight, Client Service and/or similar role
· Confident communication skills both orally and in writing and with the ability to adapt style to suit the audience
· Effective listening skills with ability to identify people’s issues quickly
· Comfortable in utilizing and navigating different systems, applications
· Good interpersonal skills allowing effective working relationships to be built
· Adaptable in working style and comfortable working within ever changing environment
· Good Team player
· Attention to detail
· Creative and innovative problem solver
· Ability to juggle multiple priorities and stakeholders demonstrated through strong organisational skills
· Quick to learn new processes, systems
· Can think and act in pressured and time sensitive situations
· Comprehensive understanding of Risk and Controls
· Knowledge of CIB products (Markets, Banking, Investor Services) – preferable
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.