Liberty Mutual Client Service Manager I, Commercial Insurance in Chicago, Illinois

Advance your career at Liberty Mutual - A Fortune 100 Company!

Under minimal supervision is primarily assigned to key Commercial Markets P&C agents/brokers and selected mid-sized accounts with limited complexity. Owns, manages, coordinates and leads the service process on assigned agents and accounts. Responsible for overall service delivery, assisting in the new business acquisition process, and supporting Division retention goals.


  • Develops service plan with assigned agents/brokers and accounts. Monitors status of action items and makes modifications to service plan based on feedback from the agent/brokers and policyholder.

  • Resolves service problems, answers questions, acts as a liaison with internal functional representatives and troubleshoots, routinely following up with all parties for resolution. Ensures continued compliance.

  • Coordinates and leads review meetings with customer to ensure service results are in line with plan. Meetings may include and but not limited to Claims Reviews, LCAS Planning Meetings, Report to Management presentations, etc. Position the agent/broker to demonstrate their value and the value of Liberty Mutual to our joint customers.

  • Manages the delivery of services by all internal functional representatives through pro-active follow up and agent/broker/customer communication.

  • Manages installation process for new and existing accounts, consults with internal functional representatives when necessary. Ensure that understanding and agreement is reached on roles and responsibilities.

  • May assist in the renewal process. Provides account specific input on overall service plan to include service delivery, service issues and outcome results. Consults on opportunities to round out the account.

  • Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects. Represent Liberty Mutual by attending or presenting at industry forums. Assist in internal training efforts by developing material and presenting assigned topics.


  • Bachelor's degree or equivalent business background plus at least 5 years of relevant commercial lines experience required. Claims experience strongly preferred but not mandatory.

  • Demonstrated ability to express ideas clearly and concisely (both orally and in written form).

  • Fully effective organizational and interpersonal skills needed to set priorities and manage time to maximize agent and customer interactions. Information gathering, analytical skills and proficiency in systems are required.

  • Demonstrated skills in the areas of negotiation, persuasion, presentation and problem solving.

  • Working toward ARM and/or CPCU preferred.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Sales

Title: Client Service Manager I, Commercial Insurance

Location: IL-Chicago

Requisition ID: 89000

Other Locations: US-MO-St. Louis, US-MN-Minneapolis