Crestline Hotels Complex Group Sales Manager in Chicago, Illinois
We are currently hiring for a Complex Group Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues.
Creates and executes strategic sales plans to identify, attract and retain appropriate business to hotel
Outside Sales solicitation activities to grow group rooms and related revenue
Overnight travel for business related activities as needed
Skillfully respond to incoming leads and maximize conversion from all sources
Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
Creatively sells available hotel space to maximize revenue
Obtains rooming lists, catering selection and set-up details from clients.
Finalizing BEO's and contacting customers for final counts as needed
Trace files to insure correct payment.
Proper procedures pre and post function to ensure payment.
Negotiate and finalizes contracts with in approved Crestline guidelines
Communicates with appropriate departments regarding set-up changes and final counts.
Ensures that guest rooms and meeting rooms are blocked.
Provide accurate forecasts to operational departments to ensure proper staffing
Establishes on- sight customer contact as needed and introduces customer to the service staff
Follows-up with clients after each function to insure satisfaction and solicit for additional business
Ensure proper usage and that all required information is entered into sales software including all significant client communication
Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental goals are met
Ensures Business Plan and related action plans are executed as established
Position may be required to occasionally work flexible hours and weekends
Other responsibilities as assigned by Supervisor
Responsibilities are subject to change
Education & Experience:
Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. Conference center experience preferred.
Two to four years related experience.
Ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system, timekeeping system, etc.
Preferred Skills and/or Education:
- Hotel Sales Experience
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Bonus/Incentive Pay: Yes
External Company Name: Crestline Hotels & Resorts, LLC
External Company URL: www.crestlinehotels.com