Randstad Customer Service Representative in Chicago, Illinois

Customer Service Representative

description

job details:

  • location:Chicago, IL

  • salary:$14 - $15 per hour

  • date posted:Monday, June 19, 2017

  • job type:Temp to Perm

  • reference:S_540281

  • questions:Amanda.Frawley@randstadusa.com312-448-5041

Why work for Enova?

We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That's all due to our excellent Customer Service team, but we need your help to make our team even stronger!

With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on...

What you'll do as a Customer Service Representative:

Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information

Follow-up on all customer requests via phone, chat and email

Provide loan extensions and process loan payments

Identify, research, and resolve customer issues

Recognize, document and alert the supervisor of trends in customer calls, chats or issues

Recommend process improvements

Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals

Apply a professional attitude and image for all internal and external customers

Perform other functions as assigned by management

Working hours: Various Shifts

Skills:

You're right for this job if you have:

High school diploma or GED

A stable job history

Proven experience succeeding in a metrics-driven environment

The ability to speak to prior goals and performance metrics

Excellent professional verbal/written communication and interpersonal skills

Flexibility and ability to quickly adapt to change

Show an unyielding commitment to a team and department through an excellent attendance record

Ability to work independently

Computer savvy (word processing, data entry, internet, spreadsheets

Possess intermediate reading, writing, and arithmetic skills

Access to reliable transportation and availability to work evening hours and some weekends

Shifts available:

Must be available between 8am and 8pm, shifts may include weekend days

Pay and Benefits:

This position pays a base salary of - per hour plus the opportunity to earn competitive incentives

Temp-to-Hire and Direct Hire opportunities available!

Location:

175 W. Jackson, Chicago IL 60604

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.