Randstad Customer Service Representative in Chicago, Illinois
Customer Service Representative
salary:$14 - $15 per hour
date posted:Monday, June 19, 2017
job type:Temp to Perm
Why work for Enova?
We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That's all due to our excellent Customer Service team, but we need your help to make our team even stronger!
With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...
What you'll do as a Customer Service Representative:
Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
Follow-up on all customer requests via phone, chat and email
Provide loan extensions and process loan payments
Identify, research, and resolve customer issues
Recognize, document and alert the supervisor of trends in customer calls, chats or issues
Recommend process improvements
Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
Apply a professional attitude and image for all internal and external customers
Perform other functions as assigned by management
Working hours: Various Shifts
You're right for this job if you have:
High school diploma or GED
A stable job history
Proven experience succeeding in a metrics-driven environment
The ability to speak to prior goals and performance metrics
Excellent professional verbal/written communication and interpersonal skills
Flexibility and ability to quickly adapt to change
Show an unyielding commitment to a team and department through an excellent attendance record
Ability to work independently
Computer savvy (word processing, data entry, internet, spreadsheets
Possess intermediate reading, writing, and arithmetic skills
Access to reliable transportation and availability to work evening hours and some weekends
Must be available between 8am and 8pm, shifts may include weekend days
Pay and Benefits:
This position pays a base salary of - per hour plus the opportunity to earn competitive incentives
Temp-to-Hire and Direct Hire opportunities available!
175 W. Jackson, Chicago IL 60604
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.