Crate and Barrel Department Lead in Chicago, Illinois

Department Lead

Tracking Code

DL0617-105

Job Description

Department Leads are critical to the success of store sales and operations. While managing a specific department in the store, they are constantly learning merchandising, problem solving, time management, and presentation skills. Their experience selling throughout the store leads to in-depth product knowledge and excellent customer service skills. By working with both internal and external customers, the Department Leads leadership and communication skills are called upon and refined daily. The experience as a Department Lead is the foundation on which many other positions within the store are built. A true love for customer service and passion for our products leads to success in this position.

  • Maximize company sales growth and profitability by coordinating and maintaining a department, in order to deliver an engaged experience to every customer, every time.

  • Partner with the sales manager to maintain store sales and service goals and standards.

  • Coach sales team associates on exceptional sales performance.

  • Provide specific and timely feedback about performance directly to associates and share observations with the sales manager.

  • Maintain a strong, visible and positive presence on the sales floor.

  • Assist the sales manager to train and develop sales team associates on product knowledge, selling, customer service, and operations.

  • Partner with the merchandising team to ensure product and displays in designated department are stocked appropriately and available for customers to purchase.

  • Assist the merchandising team with the implementation and maintenance of seasonal floor plans.

  • Promote the brand by engaging the customer and staff in creative activities and demonstrations.

  • Develop, share and apply product expertise.

  • In coordination with the sales manager and sales team lead, manage the closing routines of the store.

  • Control and maintain designated department and inventory.

  • Prepare the department for inventory and perform assigned inventory duties.

  • Maintain awareness and partner with the merchandising team to ensure signage in designated department is accurate.

  • Ensure full understanding and awareness of all current product and product information.

  • Communicate regularly with the sales manager concerning all aspects of sales, training opportunities, customer reaction, traffic on the sales floor and sales team associate performance.

  • Actively participate in store meetings and training sessions.

  • Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

  • Maintain awareness and demonstrate a fundamental knowledge of computers, systems and programs relevant to the position.

  • Participate in ongoing training regarding technology upgrades and new systems applicable to the position.

Required Skills

  • Previous customer service/retail/management experience preferred

  • High school diploma/GED or equivalent

  • Good reading, written and verbal language skills (English)

  • Excellent communication and organizational skills

  • Presentation and project management skills

  • Basic math skills

  • Ability to move and/ or lift up to 50 pounds; heavier merchandise with team assist

  • Must be available to work a flexible schedule including weekends and holidays

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job Location

Chicago, Illinois, United States

Position Type

Full-Time/Regular