University of Chicago Desk Clerk I - Burton Judson in Chicago, Illinois

*Standard Summary
About the Unit

Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with residents, visitors, staff, faculty and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use and learn a range of position-related software applications. The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 15,000 college, graduate, and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 5,000 undergraduates and 10,000 graduate, professional, and other students and there are over 300 recognized student organizations working together to create a vibrant and dynamic student life.

The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.

The core mission of the University of Chicago undergraduate student housing program, referred to as the "House System" is to deliver a residential environment which supports the academic success of its residents. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.

The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer.

Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing recruitment@uchicago.edu with their request.

Unit Job Summary

Desk Clerk I: Cheerfully greet residents, staff, and visitors in person or by phone and provide information about policies, procedures and the University of Chicago as requested. Receive, record, and distribute U.S. mail, U.P.S., Fed Ex, and any other packages using an online package distribution system. Must be capable of carrying or lifting up to 49lbs.

Observe security doors and lobby entryway; check resident and staff I.D.'s as they enter the building; screen visitors and guest, notifying residents or Security as necessary; be aware of fire alarm and other emergency procedures. Keep alert to unusual circumstances, taking appropriate action and notifying University of Chicago police and file an incidents report as needed. Perform other tasks as requested.

Check out and follow up for return of borrowed cleaning and recreation equipment and keys; maintain the appropriate forms and records. Responsible for accessing the automated on-call system in order to secure replacements of desk clerks.

Request front desk supplies via on-line form; stock when received. Provide routine orientation to new employees as requested. Perform other tasks as requested.

Desk Clerk positions are 9 months. Typically clerks do not work during the summer, winter or spring breaks when the buildings are scheduled to be closed with a few exceptions.

Education

High school diploma or equivalent required.

Experience

Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use or learn a range of position-related software applications; working knowledge of the internet required; previous customer service experience required; experience working in a customer service role in a college or university preferred; good organizational skills required.

Competencies
  • 35% Cheerfully greet students, staff, & visitors in person or by phone and provides information, policies and procedures as requested.

  • 10% Receive, record, and distribute U.S. mail, as well as U.P.S., Fed Ex, and other packages. Enter packages into online package distribution system.

  • 10% Observe security doors and lobby; check students IDs; screen visitors and guests notifying residents or Security as necessary using knowledge of fire alarm procedures.

  • 5% Responsible for accessing the automated on-call system in order to secure replacements of desk clerks.

  • 5% Keep alert to unusual circumstances and take appropriate action and follows up with incidents reports.

  • 5% Request front desk stationary and office supplies via e-mail; stock when received.

  • 5% Receive all work requests; login to work order database; forward to appropriate person.

  • 5% Check out and follows up for return of borrowed cleaning and recreation equipment and keys; maintain the appropriate forms and records.

  • 5% Maintain residents/guests/visitors sign-in/sign out sheets.

  • 5% Provide routine orientation to new employees as requested.

  • 5% Complete incident reports as needed.

  • 5% Perform other tasks as requested.

Required Job Seeker Documents

Resume

Optional Job Seeker Documents

Requisition Number: 103750

Departmental Job Title: Desk Clerk I - Burton Judson

Type of Position: Staff

Number of Positions Available: 1

Division: Campus Life and Student Services

Department: 68676-College Housing and Residential Services

Work Location: Campus - Hyde Park

Work Schedule: Full-Time

Hours/Week: 40

If other than regular hours (M-F, 8:30-5:00) please detail: Sunday - Thursday 3:00 pm - 11:00 pm

Benefits Eligible?: Yes

Union (If applicable): 024-Local 743, I.B.T. Clerical

Pay Grade: C-5

Pay Range: $13.36 - $14.06

Pay Frequency: Biweekly

Does this position require incumbent to operate a vehicle on the job?: No

Is a Background Check Required?: Yes

Is Drug Testing Required?: No

Employee Referral Bonus Amount: None

Posting Date: 10-12-2017

Remove from posting on or before: 04-12-2018