University of Chicago Desk Clerk II- Snell Hitchcock in Chicago, Illinois

*Standard Summary
About the Unit

The University of Chicago is one of the nation's leading intuitions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 15,000 college, graduate, and professional school students, as well as, the campus community more broadly. CSL is charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the resident housing and dining program, and overseeing activity in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 5,000 undergraduates and 10,000 graduate, professional, and other students, and there are more than 300 recognized student organizations, all of which come together to create a vibrant and dynamic campus life.

The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago.

The core mission of the University of Chicago undergraduate student housing program, referred to as the "College Houses," is to deliver a residential environment which supports the academic success of our residents. The primary strategy for the delivery of such an environment is through a residence life program that aims to develop strong residential communities that are supportive of academic success; provide a strong sense of belonging; and offer rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission. Housing & Residence Life works in close collaboration in support of the residential experiences.

Housing and Residence Life (H&RL;) is seeking a Desk Clerk II to perform lead receptionist and clerical duties for the brand new, state of the art, Campus North Residential Commons (CNRC). CNRC is scheduled to begin housing 800+ residents in the fall of 2016 and includes a dining commons and several retail shops. The front desk is 24-feet long with an adjacent mailroom and is in close proximity to the CH&RS; leadership and support staff offices. CNRC will have heavy foot-traffic and the Desk Clerk II must be able to handle a high level of activity while providing excellent customer service.

Unit Job Summary

Desk Clerk II: 1) Clerk Leadership: Responsible for performing receptionist and clerical duties of moderate difficulty on the day shift (7:00 a.m. to 3:00 p.m., Monday to Friday) in accordance with Residential Services policy and expectations. Responsible for preparing materials for the opening and closing of residence halls, including resident room changes. Demonstrates leadership among desk clerks in providing effective service to residents, staff, and visitors. Proposes suggestions for service improvement. Performs any and all duties of lower classification in same occupational group. 2) Building Reception: Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures. Provide excellent service to all who request services and support. 3) Mail Coordination: Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail of 25 to 49 lbs. 4) Building Access: Maintain resident, guest, visitor sign-in/out records. Manage electronic and brass key management systems. 5) Supply Records: Check out and follow up for return of borrowed cleaning and recreational equipment and keys. Maintain appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received. 6) Desk Coordination: Adheres to directives and policies outlined by leadership and in the Desk Clerk Handbook; Provide routine orientation to new employees in coordination with Residence Hall Managers and Housing and Residence Life. Responsible for accessing the automated on-call system in order to secure and schedule replacement of desk clerks. 7) Emergency Response: Complies with building management emergence response and evacuation systems, such as Fire Alarm procedures. Keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to Residence Hall Managers and other building management staff. Complete and submit Incident Reports via online system. 8) Other Duties as Assigned: Perform other tasks as requested by Residence Hall Managers and building management. Note: Desk Clerks shifts are typically available during the academic year. Additional shifts may be available during academic breaks (i.e. winter break, spring break and summer).


High School Diploma or equivalent required.


Candidates must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, patients, staff, faculty, students and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team; use or learn a range of position-related software applications; previous customer service experience required; prior experience as a Desk Clerk II or in a similar position preferred; experience in a customer service role in a college or university preferred; good organizational skills required; ability to learn and use internal database required; working knowledge of the Internet required.


see above

Required Job Seeker Documents


Optional Job Seeker Documents

Cover Letter

Requisition Number: 103785

Departmental Job Title: Desk Clerk II- Snell Hitchcock

Type of Position: Staff

Number of Positions Available: 1

Division: Campus Life and Student Services

Department: 68676-College Housing and Residential Services

Work Location: Campus - Hyde Park

Work Schedule: Full-Time

Hours/Week: 40

If other than regular hours (M-F, 8:30-5:00) please detail: Monday-Friday, 7:00am-3:00pm

Benefits Eligible?: Yes

Union (If applicable): 024-Local 743, I.B.T. Clerical

Pay Grade: C-6

Pay Range: $13.73 - $15.06

Pay Frequency: Biweekly

Does this position require incumbent to operate a vehicle on the job?: No

Is a Background Check Required?: Yes

Is Drug Testing Required?: No

Employee Referral Bonus Amount: None

Posting Date: 10-12-2017

Remove from posting on or before: 04-12-2018