Wolters Kluwer Interactive Communication Designer in Chicago, Illinois

Interactive Communication Designer

Requisition Number: 17-16861

State: Illinois

City: Chicago

Shift: Not Applicable

Job Description: Emmi Solutions (a Wolters Kluwer Company) creates innovative solutions that empower patients to be more active in their own care. We engage patients through multimedia, static and IVR content using devices they already own and provide them with complicated medical information to make health decision. Our solutions integrate with healthcare organizations’ existing systems and help them improve care quality and enhance the patient experience. We believe that patients are the most under-utilized resources in healthcare and we are proud to be in the forefront of patient education and empowerment.

Get a sense of what we do -- check out our five minute demo at: www.emmisolutions.com

Do you have a knack for understanding how people think and feel, especially about their health? Are you a strong communicator, especially skilled at writing for the spoken word? Do you love working through logic puzzles and applying principles of psychology, especially the psychology of conversation, and health behavior change? We’re looking for you. Come design interactive communication with Emmi and make human-machine interaction a little more fun and friendly.

If so, we are searching for an Interactive Communication Designer to join our team in Chicago, IL.

The Interactive Communication (IC) Designer role will support our team’s ability to create tools that teach, support, and remind people about ways to take action on their health. Clients (mainly hospitals and insurance companies) come to our team for clear communication on a platform that offers personalized, interactive experiences.

IC Designers collaborate with developers, clients, quality assurance teams, and others depending on project needs. Though our core capacity is interactive voice response (IVR) technology, we’re constantly bringing in other modalities (text messages, multimedia) to enhance the patient experience.

Strong IC Designers emerge from many different backgrounds. Some come from experience design, writing/journalism, or voice-user interface (VUI) design – others from things like anthropology, applied psychology, teaching, or even playwriting. The background you have is less important than having the following skills/attributes:

•You are a left-brain and right-brain thinker, able to problem-solve creatively and follow through on your designs with attention to detail.

•You like a mix of independent and collaborative work, and can work on several projects at once.

•You are a natural at understanding how people think, feel, and communicate in different contexts.

•You’re a top-notch writer with a gift for plain language, in your element writing about health.

•You enjoy and are skilled at thinking through logic problems and branching flow charts.

•You’re a quick learner who’s excited to work with technology.

•You have no problem giving and getting edits and feedback.

•You feel comfortable presenting your ideas to clients and thinking on your feet.

•You have a constant circuit running in the back of your brain that thinks, “How can I make stuff better?”

Job responsibilities:

•Map out call flows for IVR applications geared toward various populations and needs.

•Write clear, engaging, conversational scripts that reflect the brand voice.

•Apply experience to other interactive products, like text messaging or multimedia campaigns.

•Consult with and guide healthcare clients to convert their goals into a user-friendly strategy.

•Direct voice talent to obtain high-quality recordings appropriate for the product.

•Assist developers and testers in the implementation of these designs.

•Analyze results and participate in conversations around improving product effectiveness.

•Participate in discussions around new products and their interactive components.

•Stay current with industry best practices; maintain internal design guidelines.

•Explore and leverage other technology that may augment our communication goals.

Qualifications: •2-5 years relevant experience, preferred, but not required in a field related to writing, communications, psychology, computer science, or design.

•You can work full-time, on-site in Chicago. Our office is a few blocks from Union Station.


Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email HRSource@WoltersKluwer.com. TTY is also available at 888 (495) 4771.