Conduent Midas Deputy Account Manager ( remote base welcome) in Chicago, Illinois
Midas Deputy Account Manager ( remote base welcome)
As of January 3, 2017, Conduent will operate as an independent company. Formerly, we were Xerox Business Services or one of its subsidiaries.
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Midas Care Management and Analytics Solutions (part of Conduent) is a quality-driven company known throughout the healthcare industry for its excellence in product, integrity and client support. We have a proven track record of building enduring relationships with clients by understanding and anticipating their needs and then exceeding their expectations.
Midas Care Management and Analytics Solutions pioneered as a quality management solution in the acute care setting, today our vision is to provide distinct yet tightly integrated solutions that address strategic performance management needs. For more information, visit http://www.midasplus.com/ .
Role and Responsibilities
This position is the operational primary point-of-contact for Midas Care Management and Analytics Solutions clients. Assists clients to assure they are getting maximum benefit from Midas solutions and help navigating internal Midas support systems. Responsible for communication and assistance with clients on specific Midas Care Management and Analytics Solutions functions and features. Also works with the internal Midas departments to accomplish projects, assigned tasks and related client communication and Midas activities.
Primary point-of-contact for all day-to-day operations with Midas Solutions
Manage communication between Midas staff and sites requiring special assistance and/or identified as at-risk
Provide guidance to Midas System Managers/users
Assist with special projects with assigned sites
Maintain internal client systems and documentation
Act as liaison for client with other Midas staff
Provide communication and education assistance via telephone, web-conferences and onsite
Provide feedback to Midas staff as issues are identified
Recommend strategies for enhanced user opportunities
Possess general knowledge of all Midas Solutions
Possess in-depth understanding of customer environment
Follow-up with and educate clients on resolution to problems and provide assistance with more efficient/correct usage of the software
Monitor clients' system periodically to predict possible problems and recommend/perform preventative actions
Perform relationship calls to clients regularly to assess satisfaction with product and services
Provide education and support to colleagues
Responsible for learning new software updates
Other related duties as assigned
Bachelor’s degree required, preferably in computer or healthcare related field. Minimum of two to five years’ Midas experience at a client site or equivalent, and strong evidence of proficiency in reporting. Excellence in written and verbal professional communications and establishing and maintaining relationships required.
Possess general knowledge of Midas Solutions and Healthcare Industry
Ability to work effectively both independently and with a team to successfully complete detailed work assignments and to organize and implement multiple projects at once
Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner
Knowledge of effective customer relations
Organization and time management skills
Management of multiple tasks
Ability to function effectively on a work team
Skilled at organization and time management
Ability to effectively manage competing priorities and function in a complex and evolving environment
Knowledge of Microsoft Office products
Strong analytical ability
Up to 25% travel
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Job Service Delivery Management
Primary Location United States-Illinois-Chicago
Organization Commercial Sector
Unposting Date Ongoing
Virtual/work from home? Yes
Req ID: 17014198