CME Group Senior Client Services Analyst in Chicago, Illinois
CME Group: Where Futures Are Made
CME Group (www.cmegroup.com) is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
The Client Services Analyst assists w/ the on-boarding of new clients & platforms, works to engage customers on new initiatives, builds & maintains those relationships & provide day to day support. The incumbent will successfully handle, escalate operational & customer-related issues while demonstrating strong communication skills. They support operational trade and end-of-day workflows, contribute to internal projects, & document enhancement requests related to current operational processes.
Demonstrate mastery of CME Clearing infrastructure and ability to solve problems across all asset classes/initiatives and most internal operational processes, particularly account set-ups and trade submission workflows. Effectively and efficiently solve client and operational issues, with assistance as necessary.
Innovate. Support CME Group's effort to develop innovative enhancements that improve our team and our customers' experience, including documenting firm enhancement requests, suggesting ideas to improve the customer experience and improve internal processes and generate a plan to implement the enhancement or idea.
Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers by providing clear/professional responses to client queries, assisting with customer calls and/or in-person visits, developing strong relationships with customers, providing day to day support of customer questions.
Skills & Software Requirements: Proficiency in Microsoft Office preferred