Aetna Senior Implementation Manager 42262BR in Chicago, Illinois

Req ID: 42262BR

POSITION SUMMARY

Aetna's Group Insurance Disability/Life/Absence Implementation department is seeking an experienced and highly motivated individual with significant industry experience implementing new customers to join our team as a Senior Implementation Manager.

Fundamental Components:

Lead cross functional team to implement customers group insurance STD/LTD/Absence/Life programs - Responsible for directing all aspects of customer benefit plan implementation - Partners with all key internal and external stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) - Proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded - Ability to multitask and handle multiple projects - Ability to communicate appropriately, clearly and professionally based on audience.

BACKGROUND/EXPERIENCE desired:

  • 5 - 10 years of Life insurance or Disability Insurance experience desired

  • Customer service experience including client and consultant contact

  • Project management experience - Microsoft Word, Excel, Power Point, Project and Visio experience preferred

    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    FUNCTIONAL EXPERIENCES

    Functional - Project Management/Project Manager/4-6 Years

    Functional - Products-Disability/All Absence Management, Leave and Disability Products/4-6 Years

    Functional - Products-Life/All Aetna Life Products/4-6 Years

    Functional - Sales & Service/Account Management/1-3 Years

    Functional - Claims/Claim processing - Short Term Disability/1-3 Years

    TECHNOLOGY EXPERIENCES

    Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

    Technical - Aetna Applications/Customer Coverage Inquiry (web)/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Visio/1-3 Years/End User

    Technical - Aetna Applications/Workability CII / Tools/1-3 Years/End User

    REQUIRED SKILLS

    General Business/Communicating for Impact/ADVANCED

    Leadership/Anticipating and Innovating/FOUNDATION

    Leadership/Creating Accountability/FOUNDATION

    DESIRED SKILLS

    Sales/Negotiating collaboratively/ADVANCED

    Service/Providing Solutions to Constituent Needs/MASTERY

    Service/Working Across Boundaries/ADVANCED

    Telework Specifications: This can be a Work at Home Opportunity

    Full-Time Telework (WAH)

    Part-Time Telework (ex: 2 days office-based, 3 days telework)

    Flexible telework / office-based schedule (must live near certain office location)

    Option for telework will be evaluated after a certain period of employment

    ADDITIONAL JOB INFORMATION

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

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    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service