JPMorgan Chase Sr. Implementation Project Manager- in Chicago, Illinois
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Commercial Banking Client On-boarding (CBCO) Technical Implementations Group (TIM) is responsible for implementing TS Core Cash Management and Card products with a focus on integrating the clients’ payments and receivables systems with the bank’s processing systems through file-based transmissions. The role is exclusively client-based with 50% or more of the time being direct client interaction.
The CBCO TIM is seeking an experienced Senior Implementation Project Manager for the Direct Transmission implementation team. The role works with clients on their file-based transmission requirements, provides assistance with file format mapping both Payables (e.g. ACH) and Receivables (e.g. Lockbox), provides consultative review of product capabilities, scopes detailed requirements, and coordinates and executes testing.
Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
Exhibit ownership of on-boarding experience and client satisfaction
Ownership of internal communication and status updates
Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
Demonstrate creative problem solving and solid judgment/decision making
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
Diligent awareness of risks in our processes in a timely manner
Ownership, escalation and resolution of risk issues when they occur in a timely manner
Manage activities through heavy phone work with clients and business partners
•The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
10 Years of relevant work experience in a professional setting
5 years of project/program management experience
Time management and organizational skills
Strong verbal and written communication skills
Strong presentation and negotiating skills
Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
Prior experience in implementations, client service and/or treasury services
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.