Chicago_Randolph Office Sr. Site Reliability Engineer in Chicago, Illinois

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HERE, the Open Location Platform company, enables people, enterprises, and cities to harness the power of location. By making sense of the world through the lens of location, we empower our customers to achieve better outcomes from helping a city manage its infrastructure or an enterprise optimize its assets to delivering drivers to their destination safely. To learn more about HERE, including our new generation of cloud-based location platform services, visit


Main Responsibilities

Software Delivery

? Design and implement infrastructure architectures optimized for performance, reliability, scalability, security and cost

? Develop and implement solutions for non-functional requirements using with a focus on broad re-use across system components

? Implement HERE CI/CD best practices, deployment pipelines and test automation frameworks to enable frequent, high quality releases

? Define and implement application deployment strategy based on application type


? Guide and train agile engineering teams to optimize service quality and ensure adoption of operational best practices

? Ensure the effective capture of application telemetry, logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues

? Design and develop operational tools and services needed to effectively operate system components

? Understanding and adherence to HERE operational processes ensuring auditability and compliance with ISO and industry standards (includes Incident, Problem and Change Management)

? Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost automating solutions wherever possible

? Participate as a member of the SRE community to develop tools and services that enable automated operations


? Contribute to documentation required to guide on-call engineers and on-board team members

? Maintain system wide health and proactively seek out potential issues, address with component teams

? Proactively and continuously drive system wide quality improvements by undertaking thorough root cause analysis for major incidents with component engineering teams

? Provide training and coaching in a capacity as Subject Matter Expert to other engineers