University of Chicago Student Account Representative in Chicago, Illinois
About the Unit
The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. Campus and Student Life (CSL) provides programs and services to all members of the University of Chicago community in all aspects of life outside the classroom, through enriching the lives of our students, staff and faculty members and contributing to a vibrant, collaborative, and diverse campus community that inspires excellence. CSL comprises 20 offices, which house, feed, support, counsel, and provide engagement opportunities for our students and University community members. CSL has a talented team of more than 350 staff members, all of whom are dedicated to ensuring that members of our University community, particularly our students, are poised for academic, personal and professional success.
Unit Job Summary
Reporting to the Assistant Manager of Special Programs the Student Account Representative is primarily responsible with providing administrative support for Student Account Services. This specifically includes administrative and customer service support for Third Party Contract Billing, Laboratory School Billing, Payroll Deduction and Remission processing.
Third Party Contracts 30%:
Supports all third party contract-related functions such as reviewing and authorizing third party contract accounts.
Generates and sends bills via email for current and past-due balances, processing of payments and allocations;
Customer service - communicates with agencies, sponsors, third parties and students via telephone, email, and walk-in inquires; researches and resolves all third party contract account problems, maintains agency spreadsheet and contact information.
Payroll Deduction Plan and Lab School Monthly Payment Plan Programs 30%:
Provide general overall program information and support to plan applicants.
Setup and maintain accounts for parents, faculty, staff, and students.
Process payroll feeds and other financial transactions; assist in reconciling accounts.
Laboratory School Billing and Payment Services 30%
Provide support for processing charge, payment and late fee files.
Provide Customer Service for Billing and Payment Families.
Assist in communication generation for bills and special communications. Other Student Account Services 10%:
Process late payment fee waivers for campus divisions and departments.
Apply Mandel Student loans to individual student accounts.
Other duties and projects as assigned.
High School Diploma required.
Knowledge of Windows applications, including Word and Excel is a plus. Excellent verbal and written communication skills; excellent interpersonal skills with an aptitude for customer service; ability to manage public contacts with tact and courtesy; mathematical and analytical aptitude; ability to make independent judgments consistent with University of Chicago policies and procedures, and federal, state, and local regulations; ability to organize and prioritize workload. Experience with Campus Solutions a plus.
Three to five years of experience in student financials/customer service/accounting preferred.
Required Job Seeker Documents
Resume Cover Letter
Optional Job Seeker Documents
Requisition Number: 103760
Departmental Job Title: Student Account Representative
Type of Position: Staff
Number of Positions Available: 1
Division: Campus Life and Student Services
Department: 58706-Bursar's Office
Work Location: Campus - Hyde Park
Work Schedule: Full-Time
If other than regular hours (M-F, 8:30-5:00) please detail: M-F, 8:00-4:00
Benefits Eligible?: Yes
Union (If applicable): 024-Local 743, I.B.T. Clerical
Pay Grade: C-9
Pay Range: $16.57-$24.26
Pay Frequency: Biweekly
Does this position require incumbent to operate a vehicle on the job?: No
Is a Background Check Required?: Yes
Is Drug Testing Required?: No
Employee Referral Bonus Amount: None
Posting Date: 10-12-2017
Remove from posting on or before: 04-12-2018