JPMorgan Chase Wealth Management Ops Investment Product Middle Office Brokerage Support VP in Chicago, Illinois

Wealth Management Operations, Investment Products Middle Office – Brokerage Support VP

The Brokerage Support VP will be responsible for numerous functions including new product implementation, trade flow management, platform support, T+0 trade support, street / client side settlement, and hands on resolution of complex, ad hoc issues. In this role, they will need an in depth understanding of product flows, including Equity, Fixed Income, FX, and Derivatives. They will also need the industry knowledge to partner with Legal, Risk, and Compliance, relative to daily operations, and strategic business / regulatory agendas.

The role requires a willingness to take on a challenging and complex suite of products, and learn quickly in a high volume and constantly changing environment. Strong communication skills are a necessity, as this role requires a strong leader, and includes heavy interaction with front office and the trading desks. This role also requires strong project management skills, as the suitable candidate should be able to develop, lobby, and implement strategic agendas relative to product scope, operating model, and regulatory requirements.


  • Work with Front Office Product Desks, Investors, Financial Advisors, and Client Service on trades in respective asset classes

  • Interface with Operations on trade booking, fail management, exception processing, and ad hoc queries

  • Respond to inquiries as requires

  • Review daily reconciliation reports

  • Compile MIS data for management

  • Document procedures and process flows, and ensure they are kept accurate

  • Assist in developing and reviewing documented test plans, and coordination of UAT

  • Assist in the development of training materials

  • Work on various projects related to Middle Office, Administration, Risk, Compliance, and Operations

  • Coordinate with various areas of Operations, Middle Office, Finance, IT, Risk, Compliance, and Senior Management on business requirements, procedures and processes

  • Assist with day to day Front Office, Client and Broker inquiries

  • Assist with monthly management reporting

Strong interpersonal, communication and presentation skills

  • 8+ years tangible industry experience (preferably in operations, settlements, and digital)

  • Knowledge of securities industry and applicable regulatory requirements

  • Process driven, and at ease with responding to high pressure deadlines

  • Experience in workflow analysis, documentation, and project management

  • High aptitude for critical thinking, and ability develop and articulate complex agendas

  • Strong Excel and PowerPoint skills

  • Ability to multi-task and be detail oriented

  • Must have a control-oriented mindset, and experience with regulatory influences (e.g. FINRA and SEC)

  • Must be a team player

  • Bachelor’s degree in Finance/Economics/Business preferred

  • Series 99 (and Series 7/63/24 is a plus)JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.