Compass Group, North America PATIENT EXPERIENCE MANAGER in Chicago South, Illinois
PATIENT EXPERIENCE MANAGER 10/12/17Illinois-Chicago, Illinois-Chicago North, Illinois-Chicago Northwest, Illinois-Chicago South, Ill...
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Job ID: DL10121782126Great People. Real Opportunities.Description:
Crothall Healthcareis a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker’s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go towww.crothall.com.
Greets/meets patients as admitted and during stay—contacts approximately 100 patients daily
Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service
Identify through interviews, discussions or observations opportunities to improve inpatient experience
Work collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches”
Dispatch concerns regarding other department services to appropriate personnel
Follow-up on every concern to ensure that resolution occurs and that patient perceives this resolution
Relate in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors
Implement and administer the “Fresh as a Daisy” program. Obtain materials, arrange distribution
Plan, design and execute hospitality training programs for hourly and supervision staff. Work collaboratively with Department Director of Training and our Corporate Director of Training. Design group programs at least bi-monthly. Additionally, design and administer one-on-one hospitality-focused training for hourly employees—both day aides and techs and evening turndown personnel. Serve as department patient advocate. Inform management when conditions or practices are unsatisfactory
Maintain positive attitude—exude “can-do” image
Perform assignments as directed
HS diploma/GED or equivalent combination of education and experience
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferable
3-4 years experience in service-oriented operations
2-year degree preferred
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Apply to Crothall today!
Crothall is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Career LevelManagement (Manager/Director)SectorCrothallAreas of InterestEnvironmental ServicesEducationBachelor's DegreeLocaleIllinois-Chicago, Illinois-Chicago West, Illinois-Chicago North, Illinois-Chicago South, Illinois-Chicago NorthwestPreferred LanguageEnglish