Wheels, Inc. Supervisor-Registration Services in Des Plaines, Illinois

Wheels, Inc. was established in 1939 as the world's first automotive fleet leasing and management company. As one of the largest privately-held companies in North America, Wheels features a portfolio of 315,000 vehicles under management across the continent, capabilities in 40 countries worldwide, and a client base that consists of some of the best-known businesses in the world. In addition to vehicle acquisition and leasing, Wheels provides numerous specialized services that help all sorts of organizations manage their fleets. These include driver/vehicle support functions like maintenance management, fuel cards, and registration processing, as well as strategic account-level consultation to drive optimal fleet efficiency and measure results.

Supervise title & registration personnel ensuring client satisfaction through effective and efficient execution of Registration Renewals, Vehicle Plating and Commercial Motor Vehicle accounts.

  • Leadership

  • Oversee the daily work activities of employees including registration Renewal Specialists, RegEx specialists, Commercial Motor vehicles coordinator and support staff.

  • Monitor productivity, prepare monthly reports, maintain attendance records, coordinate employee schedules, and prepare payroll.

  • Provide assistance and guidance in prioritizing workload, coordinating team efforts, ensuring quality services, and exceeding commitment to clients.

  • Ensure employee accountability for timely & accurate transaction processing.

  • Establish and maintain a team-oriented service structure including setting expectations, reward and accountability.

  • Interview candidates, prepare training schedules, assess training needs and coordinate continuing education opportunities for team members.

  • Customer Service

  • Maintain a good rapport with internal and external clients

  • Proactively communicate issues impacting external and internal clients

  • Promote a culture focused on the overall customer experience

  • Handle customer inquiries, escalations and service recovery situations

  • Oversee various auditing measures to ensure quality of product (plate type, weight, expiration, verification of DOT accounts numbers)

  • Vendor Management

  • Establish and maintain good working relationships with tag agencies and DMV’s

  • Understand processing requirements and management to achieve goals for base plating, annual renewals, IRP accounts including Commercial Motor vehicle account set-ups.

  • Identify cost saving opportunities with tag agents

  • Hold tag agents accountable for results and key KPI metrics

  • Process Improvement/Quality

  • Maintain a culture focused on continuous improvement; encourage employee engagement as it relates to process improvement and Lean methods.

  • Help identify opportunities to improve processes

  • Monitor and analyze performance metrics to identify trends or opportunities where cost savings/cost avoidance and/or quality improvements can be realized

  • Maintain process maps and standard operating procedures

SKILLS/COMPETENCIES

  • Ability to lead by example and supervise professionally

  • Team player, team focused

  • Coach and assist employees

  • Self motivated, able to work independently

  • Solid written/oral communication, facilitation and presentation skills

  • Strong computer skills – proficient with office suite applications Windows, Word, Excel PowerPoint and Access.

  • Abilities to multi task/manage large volume effectively and efficiently

  • Provide excellent customer service (internal and external).

  • Must possess organizational, analytical, process improvement, research, and reliability skills.

SUPERVISORY RESPONSIBILITIES

  • Coach, develop job skills, establish performance expectations, give feedback and recognition, take corrective actions, and assist management with hiring and written performance appraisals.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree preferred

  • 3-5 years previous supervisor experience in a service industry environment

ID: 2017-2371

External Company URL: www.wheels.com