Patten CAT Service Writer - Power in Elmhurst, Illinois
POSITION SUMMARY: The ability to manage change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of Field Service work and various types of equipment, proficient in Windows based applications and DBSI.
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
Answer all incoming calls for Power Field Service.
Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.
Open all quoted repair work orders and order all Cat parts. Add all new jobs to job management tool (Joblog)
Review all Field Service work orders for accuracy.
Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
Back up to Purchasing Assistant when needed.
SUPERVISORY RESPONSIBILITIES: None
EDUCATION/QUALIFICATION/EXPERIENCE: High School Graduate and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.
SKILLS/ABILITIES: Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.
Equal Opportunity Employer M/F/Disabled/Vets
Req No. 2017-1240
Type Regular Full-Time
Union or Non-Union Non-Union