Patten CAT Service Writer - Power in Elmhurst, Illinois

Overview:

POSITION SUMMARY: The ability to manage change and perform multiple tasks simultaneously with a complete understanding of Corporate Safety & Compliance Policies. Excellent communication skills and knowledge of Field Service work and various types of equipment, proficient in Windows based applications and DBSI.

Responsibilities:

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • Answer all incoming calls for Power Field Service.

  • Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.

  • Open all quoted repair work orders and order all Cat parts. Add all new jobs to job management tool (Joblog)

  • Review all Field Service work orders for accuracy.

  • Prepare and communicate warranty and/or goodwill situations with Technical Communicator.

  • Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.

  • Back up to Purchasing Assistant when needed.

SUPERVISORY RESPONSIBILITIES: None

Qualifications:

EDUCATION/QUALIFICATION/EXPERIENCE: High School Graduate and a minimum two years of Power Systems engine and electrical experience. Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.

SKILLS/ABILITIES: Initiates services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; assigning the most qualified Technician available; maintaining customer rapport and records.

Equal Opportunity Employer M/F/Disabled/Vets

Options:

Req No. 2017-1240

Category Administrative/Clerical

Location US-IL-Elmhurst

Type Regular Full-Time

Union or Non-Union Non-Union