Loyola University Health System SERVICE REPRESENTATIVE in MAYWOOD, Illinois
Loyola University Medical Center
CANCER CTR REPRESENTATIVE
- Position Summary: The Ambulatory Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine. The individual ensures effective clerical operations for the service area and performs all job duties under the highest customer service standards to exceed customer expectations. Always conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members and internal departments. Position Requirements: Minimum Education: Required: Associates Degree OR equivalent training acquired via work experience or education Minimum Experience: Required: 3-5 years of previous job-related experience Position Responsibilities: FRONT OFFICE Demonstrates ownership of front office and interacts with patients and family members in a professional and welcoming manner according to established guidelines and procedures. REGISTRATION Utilizes and is proficient in registration software system in accordance with ambulatory, LUMC and LUPF guidelines to secure accurate demographic and insurance data. INSURANCE VERIFICATION Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment. SCHEDULING Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments. SCHEDULES PATIENT TESTING Schedules through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered. COMPUTER APPLICATIONS Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date. GENERAL CLINIC PROCEDURES Ensures efficient day-to-day operations. TELEPHONE UTILIZATION Efficiently and effectively manage a high volume of telephone calls to the service area.