Veterans Affairs, Veterans Health Administration Health Technician (Hearing) in North Chicago, Illinois

Job Overview

Job Overview
Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-06. At the GS-05 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-06. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

This position will be assigned to the Audiology/Speech Pathology Department of Patient Services, Captain James a Lovell Federal Health Care Center (FHCC), North Chicago, IL, supporting the audiology staff during diagnosis and treatment of hearing and balanced impaired patients, as well as providing direct patient care to assist eligible patients in the use, maintenance, and adjustment of hearing aids and other assistive listening devices. Duties include, but may not be limited to the following:

  • Receives and directs patients and visitors; answers routine inquiries; makes referrals; conducts preliminary interview with patients being seen for audiometric assessment, including completing medical histories; and schedules outpatient clinic appointments.
  • Checks malfunctioning hearing aids to determine if problems can be corrected in the clinic or whether the instrument must be returned to the manufacturer or other facility for repair.
  • Inspects, cleans, and provides repair services to patients with defective hearing devices to include hearing aids, earmolds, telephone amplifiers, and other assistive listening devices and accessories; and changes tubing in patient's custom earmolds.
  • Performs analysis of hearing aids and assistive listening devices to ensure proper functioning; and resets the fitting parameters of programmable hearing aids that have been returned from the manufacturer for repair.
  • Determines the patient's need for loaner hearing aids; initiates the appropriate paperwork in the order entry system; and documents hearing aid repairs in the patient's electronic medical record.
  • Explains procedures and positions patients for a variety of difficult procedures, such as making earmold impressions, hearing aid fittings, and hearing aid adjustments; and assists audiologist and answers patient questions during all procedures.
  • Takes impressions of the patients' external ear canals for the purpose of fabricating earmolds and hearing aids as requested by staff audiologists; modifies earmolds and custom in-the-ear hearing aids for proper fit and for special acoustical needs of patients; and prepares ear molds for shipping.
  • Provides patient hearing health care education to patients and family members; and instructs patients in the proper use of hearing and assistive listening devices.
  • Manages the entry of hearing aid orders; checks incoming new hearing aids for accuracy of the manufacturer's design of the custom order; communicates with audiology staff about any order inaccuracies; orders specialized supplies; and maintains the clinical area. DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Work Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm. Recruitment & Relocation Incentives:Not authorized Financial Disclosure Report: Not Required

Supervisory Status

No

Promotion Potential

6

Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

United States Citizens

Questions? This job is open to 1 group.

Job Requirements

Job Requirements
Key Requirements
  • Must be a U.S. citizen
  • Subject to a background/security investigation
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • May be required to serve a probationary period.
Qualifications

ENGLISH LANGUAGE PROFICIENCY: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. AND SPECIALIZED EXPERIENCE: MUST possess one (1) year of specialized experience which has equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. Technician experience is experience that required application of the knowledge, methods, and techniques of the position to be filled. To be creditable, this experience must have been equivalent to the GS-4 level in the Federal service. Specialized experience includes: assisting the audiologist in various procedures such as making earmold impressions, taking audiologic case histories, etc.; repairing and adjusting hearing aids; operating audiologic equipment; scheduling patient appointments; and maintaining clinic supplies and stock items. (Your resume must document your experience.) OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: MUST have successful completion of a 4-year course of study leading to a bachelor's degree with major study or at least 24 semester hours in subjects directly related to the position. This education must have been obtained in an accredited business or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcript Required) OR COMBINING EDUCATION AND EXPERIENCE: MUST possess a combination of successfully completed post high school education and experience may be used to meet total qualification requirements. (Transcript Required)

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

  • Attention to Detail
  • Communication
  • Technical Competence
  • Technical Documentation

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

PHYSICAL REQUIREMENTS:The work is primarily sedentary but also requires some standing, walking, bending, lifting, and carrying of light items. The work requires above average agility and dexterity; and may require heavy lifting of equipment or patients.

Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

Once your online application is submitted you will receive a confirmation notification by email. After the vacancy announcement closes, we will review applications per Category Rating procedures to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

BENEFITS

Review our benefits

Other Information

Selected applicants may be required to complete an online onboarding process.

Receiving Service Credit for Earning Annual (Vacation) Leave:Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (874) 688-1900.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/474585800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 2017-07-17 to 2017-07-24

Salary: $36,209 to $52,475 / per year

Pay scale & grade: GS 5

Series: 0640 Health Aid And Technician

Appointment type: Permanent

Work schedule: Full-Time

Job announcement number: CARZ-10026606-17-CLB

Control number: 474585800