Alliant Credit Union Member Service Consultant in Rolling Meadows, Illinois
We’re not a typical financial institution – we’re better. We are innovative, strengths-based, highly-engaged and committed to our company and the communities we serve. We love to recognize and celebrate each other and get to wear jeans every day.
Over 90% of our employees say we are a great workplace that is focused on our mission, vision and the future of banking.
What will your day look like?
While working out of our newly remodeled office in Rolling Meadows, IL, you will be responsible for:
Providing consultative service and support to our members via the Member Contact Center AKA the call center
Processing financial transactions
Resolving member issues
Evaluating and identifying the member’s financial needs with the aid of cross-sell triggers
What makes you a great fit?
You are a goal driven, people person
You have professional phone manners when interacting with our members
You are able to walk in member’s shoes and act as a member advocate
You can independently handle routine and complex member inquiries and process financial transactions on member’s accounts
You are a good listener who can identify and evaluate member’s financial needs and recommend the appropriate product solutions and services using needs-based sales techniques
Do you see yourself doing this?
You’ll be a great fit if in addition to a high school diploma and three years of related work experience you have:
Excellent verbal and written communication
Comfortable working at a desk and talking on the phone for extended periods of time
Basic math skills, great computer knowledge and advanced typing skills
The ability to speak a secondary language is always a plus
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
Casual dress code
Competitive medical, dental, and free vision benefits
On-site massages and contributions towards gym memberships
Generous PTO and banking holidays off
Still not convinced?
We’re on the list of 100 Best Medium Companies to work for, check it out here. For more details you can also visit our Glassdoor and LinkedIn profiles.
FLSA Status: Non-Exempt
Requisition ID: 2017-1722
External Company Name: Alliant Credit Union
External Company URL: www.alliantcreditunion.com