Illinois Dept. of Employment Security IT Service Advisor in Bensenville, Illinois

This job was posted by : For more information, please see: After an extensive introduction phase in our Head Office in Germany, you will strengthen our international customer service team's second level support. You will be responsible for thefollowing tasksYour tasks Competent and friendly customer support for our transport management software application CarLo on the phone, by e-mail and via remote maintenance Identification and analysis of technical problems and malfunctions as well as finding solutions Documentation of customer requests and solutions in our ticket system Installation of our software products at customer site Configuration of our software solutions according to our customers' needs Providing customer training on site on how to use our software applicationAs a member of our external service team you will receive anadditional performance bonus.