Fiserv BPO Supervisor Processing in Chicago, Illinois

Position Description

About the Role: This position is blended role within Fiserv’s Item Processing and Remittance Solutions. The main focus of this working supervisor position will be utilizing proven retail banking back office experience to supervise a team of associates to perform and support deposit business process outsourcing services. There will be a secondary focus on using proven banking experience to assist or potentially lead the analysis and / or execution on initiatives as part of the business unit strategies and objectives.

About our Business:

This position will be a focal point in all aspects of the outsourcing deposit back office servicing to multiple clients.

Reporting Relationships: /(Optional: if used, please provide titles only and not associate names)/

Reports To: Director, Deposit Processing

Peers: 2

Direct Reports: 7

Essential Job Responsibilities:

  • Supervise a team that performs operational services to support Deposit Back Office

  • Perform all supervisory tasks required to support the operation

o Client facing activities with reporting, escalation, performance reviews, services changes and other activities that have direct contact with Clients

  • Supports comprehensive consulting and leadership to stakeholders both internally and externally to identify and understand their needs, concerns, and environment

  • Supports the management of all the operational services provided, along with costs to perform the services, business rules and risks. Operational areas include:

o Understanding and support multiple account types

o Account origination, maintenance and closing

o ACH and REG E

o Exception handling

o General ledgers balancing and reconciliation

o Reporting

o Research

o Conducting financial transactions

  • Train and cross train employees

  • Participates in implementation/onboarding activities ( Create test cases, scripts, and documentation)

  • Understands Fiserv technologies from an operational perspective

  • Motivates staff to strive for continuous improvements, efficiencies and quality

  • Understanding of compliance and audit with segregation of duties, etc.

  • Conducts performance reviews and counsels employees on issues regarding quality and quantity of work.

  • Supports compliance training and enforcement within the department, not limited to annual Audits, Disaster Recovery planning, Business Impact Analysis and Life Safety.

/The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities./

Required Qualifications: Education:

  • Bachelor’s degree in business administration or related discipline or Job Related Experience

Job Related Experience:

  • 6+ years of retail banking operations / back office / general ledgers experience

  • 3+ years in operations management

  • Strong understanding of Banking regulations

Additional Skills/Knowledge:

  • Strong people management skills

  • Takes initiative

  • Strong written, verbal and presentation communication skills

  • Strategic thinking

  • Strong change management and change leadership

  • Organized

  • Problem analysis and resolution

  • A desire to drive change in a challenging, dynamic, and evolving business environment

  • Ability to quickly learn the knowledge of a distinct skill or function and understanding of the organization and work environment

  • Strong technical skills, including knowledge of Word, Excel, Power Point, Project and Visio. Additional system or program knowledge is a plus

  • Fiserv Account Processing and / or Fiserv solution knowledge

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.