Salesforce.com, Inc Design Researcher in Chicago, Illinois
Are you comfortable with ambiguity yet oddly organized and talented at going from chaos to clarity? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!
The Ignite team at Salesforce is looking for a design researcher who has an endless curiosity about why people do what they do, a passion for inventive problem solving, and is excited about working with CEOs, CMOs and CIOs to convey what is really meaningful to their internal and external customers. Our design researchers scope, plan, execute and analyze all aspects of research programs across a range of industries in both the B2B and B2B2C space—bringing unique perspectives to solving our customers’ business challenges.
As a design researcher, you’ll work collaboratively alongside multi-disciplinary teammates to:
Gather, prioritize and shape key questions from designers, business strategists, sales executives, solution engineers, business analysts and our customers’ senior executives into research objectives
Plan and conduct practical and impactful research that varies in approach, scope and timeframe
Analyze and synthesize research findings into a reframed business challenge and insights
Creatively convey those insights to the appropriate people in the most engaging manner
Facilitate multi-disciplinary teams through various exercises
Confidently communicate a provocative point of view, both written and verbal, to C-suite executives
3-5 years of relevant work experience conducting research as part of an internal or agency team and/or academic studies in a relevant field (e.g., anthropology, business, cultural studies, design, psychology)
Strong foundation in qualitative methods and contextual inquiry
Sound ability to scope, plan, execute and analyze qualitative research
Willingness to experiment with research methods
Exceptional storytelling skills, including the ability to communicate clearly and persuasively across different audiences and varying levels of an organization
Interest in working across a wide range of industries
Enthusiasm for working in a collaborative environment with a culture of critique
Ability and willingness to travel 25% of the time (both national and international)
Experience conducting qualitative research in a B2B setting
Experience with enterprise software solutions
Experience working in digital and emerging technologies
Experience with video editing and storytelling
About Salesforce Ignite
Ignite is Salesforce’s team of designers, design researchers and business strategists who work with sales executives, software solution engineers, business analysts and customers to create great experiences. We use human-centered methods alongside cutting-edge technology to set our customers on a path of growth and change. Going beyond clear and compelling visions, we build the necessary executive alignment, organizational momentum, and partner support to realize transformation.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!