DHL Global Forwarding Handling Quality Specialist in Chicago, Illinois


Job Title: Handling Quality Specialist

Job Location: Chicago, IL

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for a Handling Quality Specialist to aid in achieving quality assurance in operational objectives by contributing information and analysis to strategic plans and reviews at all levels of the cycle. This position will report directly to the Handling Manager and is located at our Chicago Station in Chicago, IL.

Key Responsibilities :

  • Develop quality assurance plans by conducting hazard analyses, identify critical control points and preventative measures; establish critical limits, monitor procedures, corrective actions, verification procedures, and inventories.

  • Validate quality processes by establishing product specifications and quality attributes, measure production, document evidence, determine operational and performance qualification, write and update quality assurance procedures.

  • Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits, investigate customer complaints, collaborate with other members of management to develop new product and engineering designs, including manufacturing and training methods.

  • Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Skills / Requirements :

  • Must have experience with quality assurance and organization for standardization; i.e. ISO 9002, ISO 22301, IATA CEIV, etc.

  • Comprehensive knowledge & experience in Continuous Improvement culture supported with Six Sigma/DMAIC.

  • Ability to conduct internal audit, as well as to assist external audit

  • Ability to create CAPA for quality issues

  • Demonstrated literacy in Microsoft Office Suite (i.e. Excel, Word, PowerPoint, Outlook, etc.)

  • Excellent communication skills (i.e. verbal, written, presentations), organizational skills, team building skills

  • Ability to work in a fast-paced environment.

  • BA or BS preferred

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team ?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick

  • Medical, Prescription, Dental, and Vision plans

  • 401K plan with a match

  • Employee Discount plan

  • Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.