Bank of America Treasury F&S Sr Specialist - Service in Chicago, Illinois
First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.
Comfortable being a client advocate
Able to work independent of direct supervision
Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline
Problem/solving/analyticaland organizational skills
Comfortable excelling in a metric and timeline driven environment
Great interpersonal skills. Positive Attitude. Team Player. Flexible
Willingness to learn and adapt and lead changes as needed
Must have excellent verbal and written communication skills
General PC, Windows, word, power point, Outlook and Excel Knowledge
College degree, preferred
Proven track record of servicing Large Corporate or Commercial Clients
Posting Date : 03/14/2018
Chicago, IL, 135 S LA SALLE ST (IL4135),
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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