The Night Ministry Youth Worker Supervisor in Chicago, Illinois

JOB TITLE: Youth Worker Supervisor

FLSA status: Exempt Department: Open Door Shelter (ODS) - West Town

Reports to: Sr. Mgr., Youth Program Operations

Position Summary: Oversee the daily operations of The Night Ministry's 8-bed Open Door Shelter (ODS) Transitional Living Program (TLP), or STEPS; 16-bed West Town Interim Housing program, and supervises Youth Workers and Independent Living Coaches.

General Purpose:Support the mission of The Night Ministry by ensuring that the Interim and TLP programs operate smoothly and efficiently and meet all funding and licensing requirements.

Role Qualifications:

  • Must be proficient with general shelter, Interim, and TLP operations, policies and procedures

  • Must supervise, train, hire, and conduct performance reviews, providing ongoing and regular feedback to Youth Worker and Independent Living Coach staff

  • Must act as representative of The Night Ministry at all times, and be an example to staff, residents, volunteers, and community members

  • Must oversee and supervise the Youth Worker and Independent Living Coaches of TLP and Interim programs

  • Must exhibit independent judgment and sound decision-making ability in a stressful work environment

  • Must work cooperatively in a team environment and across all programs of The Night Ministry

Positions Responsibilities:

  • Hire, supervise, and train Youth Worker and Independent Living Coach staff.

  • Schedule all Youth Worker and Independent Living Coach shifts; arrange coverage in event of absence (includes being on-call for all Youth Worker and Independent Living Coach cancellations); serve as back-up coverage (work the shift) in the event no coverage is obtained.

  • Rotate on-call week-long coverage with other members of the Management Team to provide telephone and on-site assistance to Youth Workers and Independent Living Coaches as needed.

  • Collaborate with other members of the management team to develop and implement training programs for staff and volunteers.

  • Serve as liaison between Youth Workers and Independent Living Coaches and case managers to ensure that case plans are followed.

  • Ensure that Youth Worker and Independent Living Coach Staff consistently and fairly implement program rules and policies, as well as The Night Ministry's policies.

  • Track and monitor paid time off benefit usage for Youth Workers and Independent Living Coaches, attendance at mandatory meetings, and completion of required training sessions.

  • Represent The Night Ministry through networking, speaking engagements and other community events.

  • Manage food service operations through supervision of Food Service Youth worker; purchase and selection of food.

  • Occasionally drive The Night Ministry vehicles and transport shelter residents and their children as needed.

  • Attend all ODS management team, Youth Worker, STEPS and The Night Ministry all staff meetings as required.

  • Provide bi-weekly (at a minimum) supervisory feedback to all Youth Workers and Independent Living Coaches.

  • Ensure that case file documentation is completed by Youth Workers and Independent Living Coaches correctly and completely; provide follow-up to correct errors or missing information in case files or other documentation within seven days.

  • Approve records of hours worked by all Youth Workers and Independent Living Coaches at least 48 hours prior to approval deadline, as set by the Accounting Department.

  • Other tasks and duties as assigned by management.

Essentials skills and experience:

  • Bachelor's degree in social work, social service or related field required.

  • Demonstrated experience working successfully with at-risk youth.

  • Previous management and supervisory experience or at least 5 years experience working in a residential facility.

  • Demonstrated ability to lead teams and work as a member of a team.

  • Ability to respond to emergencies calmly and appropriately, in compliance with both The Night Ministry and ODS policies and procedures.

  • Maintain a flexible schedule, including some evenings and occasional weekend shifts to ensure supervision of all direct reports.

  • Current driver's license, evidence of insurability.

  • Must pass DCFS background check, which includes a criminal background check.

  • Exemplary interpersonal skills.

Nonessential skills and experience:

  • Master's degree in social work, social services or related field preferred.

  • Spanish language skills preferred.

  • Evidence of current First Aid/CPR training and current certification. Reporting to this position: Youth Workers and Independent Living Coaches Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; climb stairs; crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move 20 pounds and drive an automobile. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but can vary greatly due to the presence of residents and their children; noise level may vary at the different locations occasionally required in this job.

Compensation: position offers base salary with benefits package.

Job Start/End Date: 26-Feb-2018 to 27-Apr-2018 (CST)

Department: ODS-WT

Location: Chicago, IL, USA

Employment Type: Full Time

Pay Type: Salary