Centegra Health Systems Medical Receptionist, Immediate Care in Crystal Lake, Illinois


Customer service orientated associate that greets, instructs and schedules patients and visitors as defined by Centegra’s mission, vision and values statement. Serves as a liaison between patient, medical support staff and physicians.


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Greets patients and visitors in a prompt, courteous and helpful manner. Screens visitors and responds to routine requests for information.

Checks in patients, verifies and updates necessary information in the medical record. Assists patients with ambulatory difficulties.

Maintains electronic appointment book and follows office scheduling policies.

Answers telephone, screens calls, takes messages and provides information.

Files charts, coordinates lab work, physician’s reports, etc.

Types correspondence as directed. Sorts and delivers mail, medical records and other correspondence.

Maintains work area and lobby in neat and orderly manner.

Attends meetings as required.

Performs related work as required.

Maintains patient confidentiality.

Pulls patient’s charts for scheduled appointments in advance.

Completes medical forms and patient charts for physician charges, diagnosis and procedure codes. Maintains charts.

Makes up new patient charts. Repairs damaged charts. Assists in locating and filing records.

Works with medical assistants and other staff. Orders supplies and re-stocks as necessary.

Researches all information needed to complete the billing process including getting charge information from physicians.

Balances the daily total receipts, and provides accurate information on daily record ledger, collects payments.

This position integrates the CHS Values into each of the responsibilities of this job and daily communication with our customers and co- workers.

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This position adheres to and is responsible for the safety standards of Centegra Health System including the completion of the mandatory organizational safety standards on an annual basis.

Identification of population served by this position: Age 16 and older as defined by scope of service.

This position actively maintains confidentiality for our patients and their families as outlined in the CHS Patient Confidentiality Policy and shows the same level of respect for every Associate with in CHS.

This position performs other duties as assigned.


High school diploma or equivalent is required, or in pursuit of high school diploma or equivalent.

Typing 30wpm – Required

Knowledge of Calculator, Telephone, Copier, Dictation Recorder and Such Other Office equipment as necessary – Required

Computer Proficiency – Required

Physical ability to perform functional requirements including but not limited to excessive bending, stooping and lifting up to 50 pounds.

Physical ability to stand for half of the day if required.

Good communication, organizational, and problem solving skills required.

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1 Year Experience in Medical Office Setting – Preferred

Knowledge of medical terminology, CPT and ICD-9 coding - Preferred

Certification in Medical Terminology – Preferred

Knowledge of Medic Practice Management System – Preferred


Job: Administrative/Clerical Jobs

Job Type: Registry

Schedule: Standard

Hours per Pay Period: 0

Shift: Variable

Weekend Commitment: Variable

Primary Location: Crystal Lake Medical Arts

Start Time: 7:45 AM

End Time: 7:45 AM

Req ID: 102847