LG Electronics USA, Inc. Inside Sales Specialist in Lincolnshire, Illinois
Inside Sales Specialist
Location Lincolnshire, Illinois
Department (Org 2) HE B2B Signage Sales - S20123
Job Requisition 21505
At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
Talk about a mantra. Life’s Good with LG!
We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
We are currently seeking an Inside Sales Specialist to join our dynamic team in Lincolnshire, IL as part of the Digital Signage Sales Team!
The Inside Sales Specialist is an experienced telephone sales, sales support & customer service professional. The Inside Sales Specialist will be responsible for a sales quota and will be expected to develop business with both new and existing reseller customers. Additionally, the Inside Sales Specialist will learn the various responsibilities of the other team members for purposes of back filling. The successful candidate will have a proven track record of strong customer relationship building and sales success.
Develop Strategies and Tactics to grow customer business:
Build relationships with customer to discover their business objectives and build strategies that align with LG goals
Identify opportunity to increase sales and product assortment
Monitor and adjust customer strategies as business changes
Maintain intelligence on industry and market place changes, anticipating shifts that lead to increased opportunities and new or increased competition
Support field sales with existing customers
Lead qualification, distribution and tracking
Customer service and support claims
Execute sales strategy and monitor customer performance:
Track results of recent sales or promotional activities
Analyze weekly sales, on-hand inventory and promotional activity to develop a weekly forecast by SKU – review forecast with customer contacts to influence buying and advertising
Influence customer sales through strategic use of programs, promotions, incentives, advertising support and display allowances
Follow New Product Introduction process and communicate with customers to gain placement of new models and identify differentiating features
Educate customer on LG Brand and products
Communicate internally and provides appropriate feedback from customer:
With Brand Marketing and Pricing, Promotions teams to understand promotional plans that can be used with the customer
With various teams to understand opportunities for improved exposure of product at the store/account level
With Supply Chain Management for collaborative planning forecasting and replenishment and product shipment tracking
With Logistics to facilitate getting product to customer locations
Maintain brand and product knowledge:
Participate in formal and informal product training
Work with Marketing Manager to understand product roadmap and obtain specific product information
Maintain knowledge of competitive products
Manage schedule and handle administrative tasks:
Opportunity and projects entry into B2B with updates
Complete various sales reports
Associate Degree is required; BA/BS degree preferred
Minimum 2 years of inside sales experience in related products/accounts/customers/channel relationships
Excellent relationship skills with both customers and internal colleagues
Ability to work in a multi-cultural environment
MS Excel & MS PowerPoint experience
The ideal candidate must have the following LG Key Competencies:
Attention to detail
Creativity and Innovation
Decisiveness and Judgment
Problem Solving and Analysis
LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.