Conduent Project Manager in Naperville, Illinois

Project Manager


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Conduent Payment Integrity Solutions (CPIS) is an insurance subrogation and overpayment recovery organization with headquarters in Naperville, IL. We also focus on Pharmacy Audits, HITDME audits and FWA. We investigate health insurance claims for third party liability, overpayment and offer recovery services to insurance companies, managed healthcare firms and self-funded employers.

Position Overview

The Project Manager will work as a translator between the Business units and the Technology team; conducts requirements gathering meetings, JAD sessions, and root cause analysis, documents business requirements, use cases; coordinate test activities, and release management. Assist in project management.


  • Review, analyze, and evaluate business systems and user needs

  • Interact with business and operations stakeholders to determine requirements for new projects and enhancements.

  • Participate in all phases of the SDLC to ensure implementation of system requirements

  • Provide recommendations to internal business groups on process improvement projects by analyzing business process flows and identifying changes. Collaborate with IT team to determine feasible solutions to meet requirements

  • Define current/future state process flows.

  • Handle change management. Conduct root cause analysis and risk/issue identification.

  • Deliver the following artifacts as needed: Business requirements document, functional requirements, use cases, wire frames, report mockups, dashboards and process workflow design.

  • Experience in data analysis using SQL, MS Access or related technologies.

  • Develop and maintain a thorough understanding of business needs from both technical and business perspectives

  • Assist testing team to ensure requirements are easily understood and to identify comprehensive testing scenarios

  • Effectively prioritize and execute tasks in a high-pressure environment

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .

Job Project Management

Primary Location United States-Illinois-Naperville

Organization Conduent Corporate

Unposting Date May 13, 2018, 10:59:00 PM

Req ID: 17028391